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customer service1/5
bee entering beehive

We are here for you, seven days a week

Our customer service team works to ensure that producer and customer needs are met. Whether that’s changing an address for a package, replacing damaged products, or helping to set up a club. We do it all.

customer service2/5

Help your business thrive with great customer service

Everything we do is focused on simplifying the sale. Our customer service team is integral in achieving this goal.

smiling group drinking wine and eating food
customer service3/5
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How our team helps you

  • Returns Management
  • Club Processing
  • Damages Management
  • Technical Support
cargo plane outside in airport
customer service4/5

Hidden savings

  • Fully Insured: All orders are fully insured for breakage, loss, heat, or cold damage. No hassles of waiting months for the carrier to sort out the package. We have same day resolution of most issues.
  • Discounted Shipping Rates: you no longer are an individual producer receiving the highest shipping rates. Your account will receive discounted shipping rates.
  • Shipping Account: You do not need to set up a shipping carrier account. It’s built into your account.
customer service5/5

Complimentary classes

As a VinoShipper client, you are invited to join our year-round classes covering a variety of topics to help your business thrive. Topics include learning to get the most out of your account, clubs and club releases, and sales beyond the tasting room.

Vinoshipper web app screenshot of active clubs