Customer Service
Support when you need it.
Our team works seven days a week to ensure you get the right support you need, exactly when you need it, at no extra cost.
One of a kind customer service, 7 days a week.
Onboarding
The onboarding process at Vinoshipper is crafted to ensure every producer's success from the start. You'll be provided with online training that covers Vinoshipper's essential features, empowering you to fully leverage our platform. But our support doesn't end with the initial training. We are always available to assist you, whether it's optimizing your account or keeping you informed about new features. With Vinoshipper, you don't just begin on a strong footing; you receive ongoing support to enhance and sustain your success.
Online trainings
Our online training program offers an array of classes for new producers and seasoned veterans. These sessions, including live monthly classes, focus on essential skills such as bringing your account up to speed, running a successful club release, and seasonal sales practices. Understanding the demands of your busy schedule, we record and make the training sessions readily available on YouTube. We chapter all classes, making it easy for you to revisit and find specific information at your convenience.
Engaging seasonal classes
We keep our eyes on the market and follow what’s important to you. When we see something worth sharing, we’ll invite you to join webinars hosted by one of our team experts.
Knowledge base
Your all in one user manual with a getting started checklist and how-to’s for online and mobile features.
We manage UPS so you don’t have to.
Address changes
Whether a customer needs to redirect their package or accidentally used the wrong address, we will reroute the package to the new location.
Damages
Damaged and lost packages are covered 100% by Vinoshipper. We replace the order at no cost to you or the customer.
Returns
If a package cannot be delivered, we help facilitate the return to ensure the package goes to the right place and the correct party is charged.
Order pick up
Once you’ve packed up an order, the simple click of a button will notify UPS to pick up your orders and start the shipping process.
Expand your business today
Expand your brand's reach with Vinoshipper. Get approved in 24 hours, with no sign-up fees or monthly payments. We are always here to help.